The item was listed as a rectangular rug but arrived as an oval. It took almost a week to be able to contact anyone to help with the return or to just make sure they sent what was ordered. (I had to comment on an Instagram post to get anyone to respond) Their return policy includes a $25 restocking fee but they agreed to refund that to me since it was not my fault. However when the refund was issued almost a month after the original order, they did not refund the full purchase price. Think long and hard before purchasing from Dormify.