We take great pride in the quality of our merchandise. If for any reason you’re unhappy with your purchase, you may return most items per our Return Policy + Procedure outlined below. Please click here to begin your return. If you were the recipient of a gift, please click here for our gift return system where you may return your gift for store credit. For assistance, please call 413.367.6439 between 9 a.m. and 6 p.m. (EST), Mondays-Fridays, or email firstname.lastname@example.org.
We try hard to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you or a store credit may be issued. We are not responsible for any items that are returned to us by mistake.
- Merchandise must be returned within 60 days of purchase.
- Merchandise must be unopened, unused, and in the original packaging.
- Merchandise that is received opened, used, and/or not in its original packaging is not eligible for a refund.
- An original or copy of the Packing Slip must be included in the package (so we know who it came from!).
- Once a return is initiated, customers will be granted an Instant Refund™ online store credit estimated to equal the amount of item(s) returned, minus a $5 return shipping fee. A shipping label will be generated upon request of a return.
- After your return is received, in most cases your refund will automatically go back to the original form of payment used for the purchase if you have not used your Instant Refund™ credit.
- In the event that an item is returned to us in an unsuitable condition, your return may be refused or a store credit may be issued.
- Please note that original shipping charges are non-refundable.
- Refunds will be processed within approximately 7 to 10 business days after we receive your returned items.
- If the order being returned took advantage of a promotion, i.e. a percentage off, dollar off amount, free shipping, the value of the promotion will be deducted from the refund.
- Any merchandise marked as purchased from our "Final Sale" category cannot be returned.
- If the value of the merchandise you are returning is over $400, your return could be subject to additional return shipping charges.
- For orders placed with International Checkout please contact email@example.com or visit the International Checkout Customer Service page for more information and phone numbers in your area.
Please note that we cannot accept returns on the following items:
- Final Sale items (70% off or higher)
- Virtual and Physical Gift Cards
- Wall Prints
- Select Decals
- Custom Photo Canvases
- Sorority Rain Boots
- Sorority Wall Prints
- Sorority Decals
- Sorority Jewelry
- Bulk Orders
- Select Tapestries
- Select Canvas Art
- Select Furniture
For those fashionably fickle shoppers, we understand how hard design decisions may be. Select items (i.e. trunks, headboards, furniture items) may be subject to a restocking fee. This amount will be specified on the product page (if applicable). Once your return is received, this fee will be deducted from the amount refunded to you. On the rare occasion that your item is delivered to you damaged or defective, you must contact us within 5 days of receipt and we will ship you a replacement immediately. It's on us, you will not be subject to a restocking fee or additional shipping charge.
Unfortunately at this time, we do not take exchanges. You can simply return your item and repurchase the item of your choosing! To start your return process as a gift recipient, please visit returns.dormify.com/gifts or if you are the original purchaser please visit returns.dormify.com. For gift recipients, please be aware you will receive store credit in the form of a digital gift card once your return has been processed.