Shipping & Delivery
Our shipping and processing charges are meant to compensate our company for processing your order, packing your products, delivering them to you, and related overhead.
Holiday Shipping & Return Policy (effective on orders placed between 11/15/2016 and 12/31/2016)
For orders placed between 11/14/2016 and 12/31/2016 with an order subtotal is greater than $50, free Ground and Standard shipping will be automatically applied at checkout. Items with Expedited shipping speed will not be covered under this policy. Items such as furniture, large fixtures, rugs, non-standard items, and deliveries outside the continental United States will not be covered under this policy. Dormify reserves the right to change this offer at any time. If you're not shopping from the US, standard shipping rates will apply on orders using International Checkout less a 20% discount on the order subtotal.
We offer free returns on all items ordered between 11/15/2016 and 12/31/2016. Items such as furniture, large fixtures, rugs, non-standard items, and deliveries outside the continental United States will not be covered under this policy. In the event you want to return an item ordered between 11/15/2016 and 12/31/2016, we will accept returns on those items until 3/1/2017.
We reserve the right to refuse a returned item if it is not returned in its original condition, including all packaging in tags, but we understand things happen.
Please note that we cannot accept returns on the following items:
- Final Sale items (70% off or higher)
- Wall Prints
- Custom Photo Canvases
- Sorority Rain Boots
- Sorority Wall Prints
- Sorority Decals
- Sorority Jewelry
- Bulk Orders
- Select Tapestries
- Select Canvas Art
All orders are processed within 1-2 business days. After orders are processed, most purchases are fulfilled and shipped from one of our Distribution Centers within one to five business days after the order placement.
Stock items are often shipped next business day, while wall prints, tapestries, wall decals, sorority jewelry, rugs, trunks and rain boots typically take to 5-8 business days to ship as they are custom made-to-order. Items ordered together may ship separately. In the event of a longer delay, we will attempt to notify you by email.
Most stock items shipping via EXPEDITED methods will ship next business day via the method of choice. Shipping method selection determines method of shipping, not the time allocated to processing and shipping out orders.
*In the event of weather disturbance, carrier-determined guaranteed ship times may change.
PO BOX ORDERS
Please note that WE DO NOT SHIP TO P.O. BOXES if processed via our website. If you enter a P.O. Box address, we reserve the right to cancel your order. If you would like to place an order to a P.O. Box address, please call us at 413.DORMIFY.
Dormify is not responsible for delivery to dorm rooms and halls. Please check your shipping address carefully and your school's policies if shipping prior to move-in.
Dormify has partnered with a trusted third-party company, International Checkout, to fulfill orders for our International customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. Your items will be transferred to International Checkout for processing. You may pay by International credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once your order is completed, all inquiries should be directed to International Checkout at [email protected]. Read more here.
Unfortunately our third party service is not able to accept promotional codes, discount codes, or gift cards due to the restrictions with the third party checkout system.
Shipments to Canada should be entered through the International Checkout option above. If you would prefer to ship to a US address, with a Canadian billing address, you can do this via the normal checkout process.
Shipping to some destinations, especially those outside the contiguous United States and rural domestic addresses, require one or more additional business days to deliver.
We may need to postpone shipping if a product is not immediately available. We will ship backordered items as soon as they are back in stock. In the event of a delay, we will notify you by mail or email.
We at times allow customers to pre-order merchandise that is not yet available for shipment. The release date is provided by the supplier and indicates the date the product is scheduled to be available for shipment. Release dates are subject to change by the supplier; such date changes will be updated as we receive them.
Sales tax on the merchandise total is charged for items shipped to Maryland.