RETURNS AND EXCHANGES
We take great pride in the quality of our merchandise. If for any reason you’re unhappy with your purchase, you may return most items per our Return Policy + Procedure outlined below. For assistance, please call 413.367.6439 between 9 a.m. and 6 p.m. (EST), Mondays-Fridays, or email [email protected].
All goods will be inspected on return. The goods are your responsibility until they reach our warehouse, so make sure it is packed up properly, with original packaging, and cannot get damaged on the way! We try hard to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. We are not responsible for any items that are returned to us by mistake.
• Merchandise must be returned within 30 days of receipt.
• Merchandise must be unopened, unused, and in the original packaging.
• An original or copy of the Packing Slip must be included in the package (so we know who it came from!).
• All returns will require a handling & processing fee of $5.95, which will be deducted from the amount to be refunded to you. Please note that original shipping charges are non-refundable. If you choose to receive your refund in the form of store credit, this fee will be waived.
• Refunds will be processed within approximately 7 to 10 business days after we receive your return.
• If the order being returned took advantage of a promotion, i.e. a percentage off, dollar off amount, free shipping, the value of the promotion will be deducted from the refund.
• Any merchandise purchased from our "Final Sale" category cannot be returned.
Please note that we cannot accept returns on the following items:
- Final Sale items (70% off or higher)
- Wall Prints
- Custom Photo Canvases
- Sorority Rain Boots
- Sorority Wall Prints
- Sorority Decals
- Sorority Jewelry
- Bulk Orders
- Select Tapestries
- Select Canvas Art
• Get a pre-paid FedEx Return label by calling 413-DORMIFY (413-367-6439) Mon-Fri, between 9am-6pm. Be sure to have your order number handy,this is the number that was sent to you in your original order email.
• You may also send an email request to [email protected] with the following information:
Items you wish to return
Reason for Return
Sender address to be used on return label
• We will generate a pre-paid FedEx Return label that is sent to the email address provided directly from FedEx.
• Print your pre-paid FedEx Label, and place your label on the outside of the package.
• Make sure to include the original, or a copy of your packing slip in the package.
• Drop off at your closest FedEx Location.
• Alternatively, you may mail your merchandise back to us using your preferred mailing method. If you are using an alternative carrier make sure you use a postal service that insures you for the value of the items you are returning, and that you are provided with a tracking number for your shipment.
• Returns should be mailed to the following address:
Dormify c/o Returns
Inbound Receiving Dormify
184 Tuckerton Road
Reading, PA 19605
All Rugs and Seating items are returnable within 30 days from your date of purchase. For those fashionably fickle shoppers, we understand how hard design decisions may be, so we will send you a prepaid return label should you decide to return your rug or seating item. However, you are responsible for a 25% restocking fee. On the rare occasion that your item is delivered to you damaged or defective, please contact us immediately so we can ship you a replacement immediately. It's on us, no restocking fee and no additional shipping charge, however, you must let us know within 5 days of receipt.
There is a $20 restocking fee for the return of trunks. Please note that trunks are returnable within 30 days from your date of purchase.
• If you would like an item replaced for a different size or color, or you want a different item, you will need to place a new order and return your prior item per the policy noted above.
• Shipping charges are non-refundable.
• Store credit can only be used online at dormify.com.
• Store credit cannot be transferred to another account.
• Any purchase amounts that exceed the value of the Store Credit will require an additional method of payment for the remaining balance due.
• Store credit may be used to purchase gift cards to our store.
• Store credit never expires.
• Store credit is provided in U.S. Dollars.
• To view your Store Credit Balance, log into your Dormify account. Your Store Credit balance will be displayed on the “My Account” page.