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FREQUENTLY ASKED QUESTIONS (FAQ)

MY ACCOUNT

 

1.     How Do I Access My Account?

You can find your account anytime, by clicking “Login” at the top right bar, and to the left of your Wishlist, Shopping Cart and Checkout Button.

2.     How Can I Change My Password Or Login Information?

Once you’re logged into your account, you may click on Account Information in the right-hand navigation. You will be asked to enter your current password first and to add your new password twice for confirmation. Hit "Save" to confirm.

3.     What if I Forgot My Password?

Click "Sign In" to enter your account login. Under the Dormify Account login prompt, you’ll see a link for “Forgot Your Password?”  Click and simply follow the instructions to retrieve your lost password.

4.     How Do I Change, Add Or Remove An Address?

Once you’re logged into your account, find “Address Book” on the sub-navigation to the right.

5.     Where Can I Check On My Order?

Check your confirmation email and find your order confirmation number inside.  You can track your shipping status for each part of your order through that order confirmation number. You can also log in to your account and click on ‘My Orders’ under your user dashboard to view your order’s status. If you have any further questions or concerns, please call 413.DORMIFY.

 

SHOPPING

1.      What Products Are Available Online?

At dormify.com, you'll find the entire collection that we offer. This is a mix of Dormify-exclusive products and specially selected brands. We do not currently have any retail stores. Dormify-branded products can be found exclusively through dormify.com.

2.      What’s The Deal With Pre-Order Items?

A few select items are available for PRE-ORDER. The date listed on the product is the expected ship date of the item, which is subject to change. You will be charged once you place the order and you will receive a confirmation email with your order information. If you also purchased stock items, they will ship immediately and are available for expedited shipping. Continental U.S. only. Other customers must kindly wait until all items are ready to ship.  If you have purchased multiple PRE-ORDERED items, they will ship together on the latest arrival date listed. If you have questions, please email us at [email protected].

3.      Do You Offer Personalization, Monogramming or Customized Orders?

We can work with you on a case-by-case basis to personalize or develop a custom product for you. Please contact us at [email protected] with your ideas and we will be in touch within 24 hours to further assist you.

4.     Can I Order By Telephone?

Definitely! Our customer service representatives are available to take your order from 9 a.m. to 6 p.m EST. Payment by VISA or Mastercard is currently accepted by phone. Just call 413.367.6439.

5.     Which Forms of Payment Do You Accept for Online Purchases?

We accept the following credit cards: Visa, MasterCard and American Express.

6.      Will I Receive an Order Confirmation via Email?

If you provide your email address when you order, we will send you a message confirming your order within 24 hours after you have placed it.

7.     I Made a Mistake! How Can I Change or Cancel My Order?

Please call our customer service department at 413.367.6439 from 9 a.m. to 6 p.m EST, Monday through Friday.  We do our best to accomodate canceled orders, however if an order has already shipped additional fees may be applied.

8.      Are There Any Dormify Retail Stores?

Not yet. Dormify is exclusively found online at dormify.com.

9.      Does Dormify Offer Price Adjustments?

We do not give price adjustments on previously purchased items.

10.      I bought a clearance item, can I return it?

No, all clearance items are final sale.

 

SHIPPING AND RETURNS

1.     What Is Your Return Policy?

We want you to be perfectly satisfied with your purchase. If for any reason you’re unhappy with your purchase, you may return most items within 14 days of receiving the order for a full refund of the merchandise cost or an exchange. Store credit will be offered after 14 days of receipt up to 30 days after receipt of merchandise. We cannot accept returns over 30 days after receipt of merchandise. Please note that prints, wall decals, sorority boots, sale merchandise and monogrammed/personalized items cannot be returned. Shipping and handling charges are not refundable.

2.     How Do I Return Merchandise?

Package up your merchandise and either send via your preferred carrier or call us to receive a FedEx prepaid return label via email that you can send from any FedEx pick-up location. With your returned product(s), indicate the reason for return and the action you would like taken, such as “replace” or “refund.” If sending yourself, we suggest returning your items via a method that can either be tracked or provide proof of delivery. If using our FedEx return label, you will be credited back for your item, less a $5.95 return shipping and handling fee, upon the receipt of your return.  

Mail the package via any carrier to:

            Dormify c/o  Returns

            10101 Molecular Drive

            Rockville, MD 20850

3.      Do you ship Internationally?

Dormify has partnered with a trusted third-party company, International Checkout, to fulfill orders for our International customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. Your items will be transferred to International Checkout for processing. You may pay by International credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once your order is completed, all inquiries should be directed to International Checkout at [email protected].

4.      What Countries do you ship to?

International shipping is currently available WORLDWIDE from Dormify. Our third party vendor, International Checkout, will ship to all destinations around the world including APO / FPO addresses.

5.      How do I check the status of my International Order?

To check the status of your order or track your package, please login to your International Checkout account at: https://www.internationalcheckout.com/login.php.

6.      Who should I contact with questions about my International Order?

All inquiries regarding your international order should be directed to International Checkout at: [email protected]

 

Please visit the International Checkout Customer Service page for more information and phone numbers in your area.

 

7.      Can I ship my order directly to my dorm room?

Yes, your order can be shipped directly to your dorm or apartment's valid shipping address.  However, Dormify is not responsible for delivery to dorm rooms or pick-up from mail rooms. In many cases, schools allow you to ship items prior to move-in to be held until you arrive. Please check your shipping address carefully and your school's mail policies if shipping prior to move-in.

 

8.        Do you offer move out assistance?

Yes we do! Dormify has partnered with Box My Dorm do help alleviate the hassle of moving out. Please visit the Move Out Assistance page for more information.

 

DESIGNER/BUSINESS

1.     Do You Offer Services and/or Discounts for Business or Interior Designers?

Dormify works with businesses and interior designers to develop custom packages and pricing, depending on their needs, on a case-by-case basis. Please contact [email protected] with your request.

2.     Can You Customize Items for Business?

Dormify can help you personalize your products on a case-by-case basis. Please contact [email protected] with your request.

3.     Can I Purchase Products in Bulk?

Definitely! Purchases can be made online or you can email us at [email protected] to arrange for special bulk discounts.

 

CUSTOMER SERVICE

1.     How Do I Find the Status of My Order?

Once your package has shipped, you should in most cases receive an email from us with your carrier information and tracking number. Note that our prints and wall decals ship separate from all other products, so you will receive them in separate shipments. You can also view your current or past orders when logged into your account here. If you still require assistance, please email us at [email protected] with any questions regarding your order.

 

WHOLESALE

1.     Do You Sell Your Products Wholesale?

Dormify does not currently sell our product line wholesale, but contact us at [email protected] with your thoughts. We love to hear new ideas and opportunities!

 

GIFTS

1.     Can I Send Items as Gifts?

Yes! Dormify allows you to customize a gift card at purchase with a special note to the recipient at no extra charge.

2.     Does Dormify Have a Gift Registry?

We do! You can register for graduations, birthdays and other exciting events at dormify.com. All you have to do is create an account and go to "Registries" to create your own registry. It’s easy to share your Wishlist and send a URL to your friends and family.

 

PRODUCTS

1.     Help! I put up my wall decal ages ago and need to remove it now that I'm moving into a new dorm room. How can I do this?

Don't stress! To remove your wall decal, use a sharp knife or pliers to remove the decal carefully. If difficulties should arise on glass, tiles or smooth surfaces, heat up the film using a blow dryer at the lowest setting. If your wall is exposed to direct sunlight the light may fade your wall paint over time (several years). The area covered by the decal will not fade. When you remove the decal after a long period of time a shadow of the decal may remain (but hopefully you aren't living in a dorm for more than a few years––unless you are Van Wilder!).

2.     I have questions about your decals. What is it? Are they hard to put up?

We put together an easy guide for you to understand what a decal is, how it works, how to remove it, and how we judge the difficulty levels. Read more about them here.  Or check out our video to learn how to apply your decal in six easy steps!